1E ITSM Connect V2 app
Integration between Tachyon and the ServiceNow ITSM (Information Technology Service Management) module is enabled using the 1E ITSM Connect V2 app, which is available for download from the ServiceNow app store and can be installed on any ServiceNow instance.
- 1E ITSM Connect now works with 1E Core, which provides connectivity to Tachyon and other core features for the 1E ServiceNow applications. Please refer to Requirements: Service Now requirements
- Instruction approval is now done in ServiceNow by ServiceNow users and not inside of Tachyon using a proxy Tachyon user. Please refer to Design Considerations: Tachyon Users and Roles for more details.
- Checkbox to configure if approval is needed/not needed for an instruction in V2. ServiceNow Admin can choose which instructions require an approval.
- Application settings and API configuration pages merged into 1 and called APP Configuration in V2.
To implement 1E ITSM Connect V2 please refer to Implementing 1E ITSM Connect.