Summary

A reference for the fields and tables on the pages in the 1E Experience application.

In this section...

Overview page

The Overview page is the starting place for any 1E Experience journey. Here you can get immediate answers to how your enterprise is performing from an end-user perspective and you can drill-down to get details on specific problem areas and find routes to immediate resolutions.

Your key indicator is the Experience - Latest Score chart, which gives your enterprise a score out of 100 based on a combination of measured events and user surveys. The closer you are to 100 the better the IT experience your end-users are having.

The Experience - Latest Grading chart provides a breakdown of the experience score showing how many devices and users fall into each of the five experience grades - ranging from Very Good to Very Poor. This helps interpret the experience score and see how it maps onto end-user experiences.

The Experience - What's Changed (last 7 days) chart provides an overview of the significant changes, good or bad, that have occurred during the past week.

Finally you can use the Experience - Trend chart to check how well your enterprise is performing over time in terms of how your end-users see it. You could use this chart to help gauge progress on any improvement programs you might have put in place or act as an advanced warning that there are underlying issues that are affecting your end-users and need resolving.


Categories page

The Categories page shows a dashboard of the scores from each of the four categories:


The first row of tiles shows the Latest Score view from each of the categories. Clicking on one of these tiles opens the related page in Experience.

The tiles either display information on the entire estate, if no filtering has been selected, or just the devices that are covered by the filtering query. For example, if the selected filter is High Criticality - the tiles will only contain devices that were configured as High for Criticality.

The tile on the bottom row shows the trend for all the categories over time. 

Stability page

The stability score is derived by measuring the "crashiness" of applications and the operating system of a device.  The different types of crashes have a differing impact on the score, based on the amount of impact on the end-user.  

An application crash is annoying but the crash of the entire operating system could cause data loss so has more weight on the score. The page allows you to drill into the tiles to see the different metrics that are collected. For information on the makeup of the score see Stability Score

Responsiveness page

The responsiveness score is derived by measuring how well Windows application perform during our "Synthetic micro-transactions". The successful and timely operation of Windows and Windows applications is key to a positive user experience on that device. 

The page allows you to drill into the Latest Score tile to see the different metrics that are collected. For information on the makeup of the score see Responsiveness Score

Performance page

The performance score is derived by measuring the performance of the device using the Windows Performance Counters.  These counters measure many data points on the device including CPU usage, disk usage, memory usage, and processes. 

The page allows you to drill into the Latest Score tile to see the different metrics that are collected. For information on the makeup of the score see Performance Score

Sentiment page

The Sentiment page provides charts that focus on the Sentiment scores in Experience. You can also change the layout to add tiles for any User Sentiment Surveys you have created.

The Sentiment page

Devices page

The Devices page allows you to view detailed information for each device in your environment by drilling into a device. This is the page that the View Detailed Data button takes you to from the Category tiles.

Software page

The Software page shows a listing of all the Software titles that are installed in the environment (including executable and version). The second column in the list shows the number of devices that have each title. 

Users page

The Users page displays user experience information, with measurements of how well their devices are providing them with a good experience combined with their user survey responses.

The Users page

Surveys page

The Surveys page lets you create and manage User Sentiment and General Purpose surveys, in order to gain direct feedback on end-user experience.

There are two types of survey:

  • User Sentiment surveys - these have well-defined responses that contribute to the overall Sentiment score and can be viewed by charts on the Sentiment page.
  • General Purpose surveys - these can be customized to a greater extent than the User Sentiment surveys, but do not contribute to the overall Sentiment score.

The Surveys page

Filters

Information about how to use the Filters bar that appears at the top of Experience pages.

Tile Buttons

The Stability, Responsiveness, Performance, and User Experience pages all have a set of tiles that allow navigation or a change of view.