The Devices page
The Devices page allows you to view detailed information for each device in your environment by drilling into a device. From here, you can:
- Select two devices and use Device Comparison to compare their settings
- Use the Scatter Chart to plot the displayed devices on a two-dimensional graph with configurable axes
- Select one or more devices and use Explore to set them as the scope for an explorer instruction
- You can display the Device View for a selected device by clicking on its link in the FQDN column.
Selecting two devices from the Devices table enables the Device Comparison button. Clicking on the button displays the Device Comparison popup.
The data for the comparison is fetched in real-time from both the selected devices.
The details for the comparison are displayed in a table, with the parameter headings on the left-hand column and then one column per-device showing the values corresponding to the parameters.
Each column heading for the devices contains a checkbox, that can be used to select the device as the scope for an Explorer session by clicking on the Explore button. The FQDN name for each device is a link that can be used to display the Device View for that device.
The information in the table is grouped into 7 collapsible category headings: Device, Operating System, Usage, Hardware, Software, Services and Processes.
Each row where there is a difference is highlighted in yellow and where the information is the same in white. You can select to focus on only the differences by switching the Only different values toggle to on.
Clicking on the Scatter Chart button in the Devices page displays the Scatter Chart popup. The devices from the current view are plotted as points on a graph according to their Responsiveness scores on the X-axis and Performance scores on the Y-axis.
You can hover over a point on the graph to view its details.
The parameters plotted on the axis can be changed using the axis dropdowns. The parameter you want to plot is selected from a list that can be filtered by typing text into the search field. The picture opposite shows the Memory: Hard page faults parameter selected.
You must click the Apply button to re-plot the graph according to the new selection.
Both axes can be changed. The picture opposite shows the device Memory: Hard page faults plotted against the Memory: Page file usage scores.
If the account you are viewing Tachyon Experience with has at least the Global Questioner role, you will also see an Explore button. Clicking this button will launch Tachyon Explorer.
The coverage will be set to the device you were viewing in Experience.
The Device View
Clicking on one of the links in the FQDN column of the Devices page displays the Device View for the selected device. The aim of the Device View is to provide a combined overview of all the information known about a device, along with the ability to retrieve information about the device in real-time. There are a number of tabs available in the Device View, but the Experience tab is specific to the Experience application.
The Device View Experience tab
When displaying the Device view from an Experience page the view defaults to the Experience tab. The Experience tab contains information derived from and useful for Tachyon Experience. It contains the following panels:
This panel shows the current gradings for all the Metrics that are measured by Tachyon Experience.
Only the current gradings can be seen here, there is no ability to look at the history information in this panel.
Metrics with a Very Poor grading are marked by lines in red with an exclamation mark.
The Trends panel shows the Metric measurements over time, making it easy to determine trends and see what else was happening on the device as an issue progressed.
The Logs panel shows the Windows Event Log entries for significant events. These events are captured as they happen, the device does not wait for the daily digest to send the information to the switch.
Application Interaction panel
This panel provides a couple of charts and lists the applications that have most recently been interacted with on the device.
The Interaction Time Percent chart shows the amount of time each application on the device was interacted with as a percentage of the time for all the applications.
The Foreground Time Percent chart shows the amount of time each application spent in the foreground as a percentage of the time for all the applications.
The table lists the applications most recently interacted with on the device. The table can be sorted on each column.
|Product||The common name for the product.|
|Executable||The executable name associated with the product.|
|Version||The version number for the product entry.|
|Interaction Percent||The percentage of time the product was interacted with out of the total time all the applications were interacted with.|
|Foreground Percent||The percentage of time the product spent in the foreground out of the total time all the applications spent in the foreground.|
|Average Interaction Minutes Per Day||The daily average number of minutes the product was interacted with.|
|Average Foreground Minutes Per Day||The daily average number of minutes the product spent in the foreground.|
|Lag||The maximum lag time between interacting with the application and getting a response.|
User Interaction panel
This panel provides information about the last known user for the device.
|Date||The date the interaction took place.|
|User Name||The domain user name who performed the interaction.|
|Connected From||The device the user connected to the device from.|
|Logon Minutes||The number of minutes the specified user has been logged on for.|
|Present Minutes||The number of minutes the specified user was counted as present on the device while they were logged on.|
|Interaction Minutes||The number of minutes the specified user interacted with the device.|
|User Wait Time||The amount of wait time in minutes the user spent waiting for a response from an application.|
Additional Device View tabs
In addition to the Experience tab, there are a number of other tabs, each corresponding to an app, feature or data set implemented in Tachyon Platform 8.0:
The Overview and 1E Client tabs are always present in the Device View. Other tabs are visible if an app has been installed and is licensed.
Each tab has one or more panels with tiles populated with data from various sources, some by instructions that are run instantly, with results cached for 3 minutes. An appropriate error message is displayed instead of a tile in the following circumstances:
- If the device is offline, as indicated by the color of the icon in the top left
- The user does not have at least Viewer permission to view use the license the tab or panel
- The user does not have questioner permission to run the instruction
- An instruction has not been uploaded.
The Device View tabs and panels page lists the names of tabs and their panels, and a description of each tile indicating how the tile is populated.
Displays a number of tiles sorted into Identification, Hardware and Operating System and Connectivity and Activity columns that show information for the selected device retrieved from the online status information stored in the Tachyon Master database.
The columns and tiles are shown in the following table:
|Data from Tachyon Master (the latest online status message)|
|Shows a list of the environment variables set on the device.|
|Download activity and status for the device. Whenever you click on an FQDN on any of the Nomad pages then the Device View will be displayed with the Downloads tab selected.||Data from Content Distribution.|
Content Titles on the selected device, the default view is from All Sources, All Types and All Status.
You may see a difference in the number of items in a device’s Nomad cache versus that displayed in the Nomad app Device View. This is because if downloaded content has been deleted from Configuration Manager, the content titles cannot be resolved in the Nomad app and are not displayed. This is under consideration for re-design and may be revised in future versions of Nomad.
|Data from Content Distribution.|
1E Nomad Branch Settings .
Metrics are the data points that are collected by the 1E Client and sent to the Tachyon server. They are collected at different intervals depending on the type of data that is being collected.
|Data from Experience metrics|
The Trends tab shows the changes in the scores over time. Hovering over any of the bars shows the details for that time and event. If the user viewing the device details also has the ability to at least ask a question in Explorer the Explore button will be visible.
|Data from Experience metrics|
The Event Logs tab gives you a listing of the Windows Event log entries for that device. This brings that data to this view and is very useful when determining the root cause of an issue that has been reported on the device.
|Data from Experience metrics|
|Shows user interaction times and ratios across applications measured over the last 30 days||1E-Experience-ApplicationInteraction|
|Shows user interactive sessions with activity over last 30 days.||1E-Experience-UserInteractionHistory|
Shows disk drives, including hardware and usage information.
Shows the list of plug and play hardware devices (Windows only).
Shows network throughput on all adapters for the last hour, represented by the following tiles:
|Returns the output from the native network interface configuration command (e.g. ipconfig or ifconfig).||1E-TachyonPlatform-Network-InterfaceConfiguration|
Shows the Cache and Host file tiles:
Returns a list of established TCP connections.
Returns a list of processes which are listening for network connections.
Returns a list of processes which are listening for network connections and also shows routing tables.
Shows a list of visible wifi networks, including basic network properties.
|Data from Guaranteed State|
Shows (per-device) installed software.
Shows list of installed Windows services and their current state.
|Shows operating system environment variables.||1E-TachyonPlatform-Software-EnvironmentVariables|
Shows detailed information about all running processes.
Shows a list of the binary files in the executable folder of the 1E Client.
Shows the full content of the 1E Client configuration file, including:
Shows extensibility objects (modules and providers) loaded by the 1E Client.
Shows Data Files and Client Inventory Database Use tiles that display the list of: