Summary

A reference for the fields and tables on the pages in the Tachyon Experience application.

In this section...

Experience Analytics menu

Overview page

The Overview page is the starting place for any Tachyon Experience journey. Here you can get immediate answers to how your enterprise is performing from an end-user perspective and you can drill-down to get details on specific problem areas and find routes to immediate resolutions.

Your key indicator is the Experience - Latest Score chart, which gives your enterprise a score out of 100 based on a combination of measured events and user surveys. The closer you are to 100 the better the IT experience your end-users are having.

  • Overview page

    The Overview page is the starting place for any Tachyon Experience journey. Here you can get immediate answers to how your enterprise is performing from an end-user perspective and you can drill-down to get details on specific problem areas and find routes to immediate resolutions.

    Your key indicator is the Experience - Latest Score chart, which gives your enterprise a score out of 100 based on a combination of measured events and user surveys. The closer you are to 100 the better the IT experience your end-users are having.

    The Experience - Latest Grading chart provides a breakdown of the experience score showing how many devices and users fall into each of the five experience grades - ranging from Very Good to Very Poor. This helps interpret the experience score and see how it maps onto end-user experiences.

    The Experience - What's Changed (last 7 days) chart provides an overview of the significant changes, good or bad, that have occurred during the past week.

    Finally you can use the Experience - Trend chart to check how well your enterprise is performing over time in terms of how your end-users see it. You could use this chart to help gauge progress on any improvement programs you might have put in place or act as an advanced warning that there are underlying issues that are affecting your end-users and need resolving.

  • Categories page

    The Categories page shows a dashboard of the scores from each of the four categories:


    The first row of tiles shows the Latest Score view from each of the categories. Clicking on one of these tiles opens the related page in Experience.

    The tiles either display information on the entire estate, if no filtering has been selected, or just the devices that are covered by the filtering query. For example, if the selected filter is High Criticality - the tiles will only contain devices that were configured as High for Criticality.

    The tile on the bottom row shows the trend for all the categories over time. 

  • Stability page

    The stability score is derived by measuring the "crashiness" of applications and the operating system of a device.  The different types of crashes have a differing impact on the score, based on the amount of impact on the end-user.  

    An application crash is annoying but the crash of the entire operating system could cause data loss so has more weight on the score. The page allows you to drill into the tiles to see the different metrics that are collected. For information on the makeup of the score see Stability Score

  • Responsiveness page

    The responsiveness score is derived by measuring how well Windows application perform during our "Synthetic micro-transactions". The successful and timely operation of Windows and Windows applications is key to a positive user experience on that device. 

    The page allows you to drill into the Latest Score tile to see the different metrics that are collected. For information on the makeup of the score see Responsiveness Score

  • Performance page

    The performance score is derived by measuring the performance of the device using the Windows Performance Counters.  These counters measure many data points on the device including CPU usage, disk usage, memory usage, and processes. 

    The page allows you to drill into the Latest Score tile to see the different metrics that are collected. For information on the makeup of the score see Performance Score

  • Sentiment page

    The Sentiment page provides charts that focus on the Sentiment scores in Experience. You can also change the layout to add tiles for any User Sentiment Surveys you have created.

    The Sentiment page

Advanced Analytics menu

Network page

The Network page provides information to IT Support team members, so they can monitor and manage network performance throughout their enterprise. By default, this page displays the following tiles:

  • Network - Latest Score
  • Network page

    The Network page provides information to IT Support team members, so they can monitor and manage network performance throughout their enterprise. By default, this page displays the following tiles:

    • Network - Latest Score
    • Operating System: UDP send time - Trend
    • Network: Packet rate - Trend
    • Network Broadcast Rate - Trend
    • Network: Bytes sent per second - Trend
    • Network Bytes Received per second - Trend

    Please refer to Investigating Network Performance for more information on how to use this feature.

  • Boot and Login page

    The Boot & Login page provides information to IT Support team members, so they can monitor and manage end-user boot and login experience throughout their enterprise. By default, this page displays the following tiles:

    • System startup - Latest Score
    • Operating System: Boot time - Trend
    • Boot Performance: Main Path Boot Time Seconds - Trend
    • Boot Performance: Post Boot Time Seconds - Trend

    Please refer to Investigating Boot and Login Performance for more information on how to use this feature.

Inventory Management menu

Devices page

The Devices page provides a list of all devices visible to Tachyon Experience. You can see all of their Experience, Stability, Performance and Responsiveness statistics and sort them accordingly. 

Software page

  • Devices page

    The Devices page provides a list of all devices visible to Tachyon Experience. You can see all of their Experience, Stability, Performance and Responsiveness statistics and sort them accordingly. 

  • Software page

    The Software page provides a tabular listing of all the Software products that are installed in the environment (including executable, version, architecture). The second set of columns in the list provide additional metrics or event details associated with the Software products.

    Software page

  • Users page

    The Users page displays user experience information, with measurements of how well their devices are providing them with a good experience combined with their user survey responses.

    The Users page

User Engagement page

The User Engagement page lets you create and manage Sentiment and informational surveys, to gain direct feedback related to end-user experience, as well as create and manage Announcements to communicate with your end-users.

There are three types of User Engagement:

  • Sentiment Surveys - have well-defined responses that contribute to the overall Sentiment score, and the returned results can be visualized under the format of charts on the Sentiment page.
  • Info Surveys - can be customized to a greater extent than the Sentiment surveys, but they do not contribute to the overall Sentiment score.
  • Announcements – these are one-way communications which can be used for a variety of use cases, such as broadcasting to end-users information about organizational changes, IT news and updates and more.

User Engagement landing page

Filters

Information about how to use the Filters bar that appears at the top of Experience pages.

Tile Buttons

The Stability, Responsiveness, Performance, and User Experience pages all have a set of tiles that allow navigation or a change of view.