Contents
The Users page
Here you can find all of the user-related information in Experience. The main part of the page is the Users table, which displays the following information:
Column | Description |
---|---|
Username | The name of the user. This is a link to a page that provides data specific to that user, as gathered by Experience. |
Last Activity | The last time data was gathered for the user. |
Devices | The number of devices the user is associated with. |
User Sentiment | The user's latest User Sentiment score. |
Application Responsiveness | The latest score for how reactive the user's sessions have been. |
Pain Points | The number of entries where the latest User Sentiment score is marked as Poor (orange) or Very Poor (red with an exclamation mark). The number is a link, which displays the particular user's Sentiment Survey responses, filtered to show the latest and just Poor or Very Poor ratings. |
Device Performance | The average device performance for the user and their devices. |
Device Responsiveness | The lowest score for device responsiveness for the user across all their devices. |
Device Stability | The score for device stability for the user across all their devices. |
Additional Metrics | Any Metric that has been created by an Experience Survey Administrator as part of defining a new User Sentiment Survey. These aren't shown by default but can be added from the Select Metrics popup. |