Log files
Tachyon Server log files
For any issue, please provide a zip containing log files from the following locations:
- %ALLUSERSPROFILE%\1E\Catalog\*.log
- %ALLUSERSPROFILE%\1E\ContentDistribution\*.log
- %ALLUSERSPROFILE%\1E\Platform Consumers\*.log
- %ALLUSERSPROFILE%\1E\SLA Platform\*.log
- %ALLUSERSPROFILE%\1E\Tachyon\*.log
If you are having licensing issues, please include:
- %ALLUSERSPROFILE%\1E\Licensing\*
Please refer to the Tachyon Platform 5.2 - Log files page for more details.
1E Client logs on Windows
%ALLUSERSPROFILE%\1E\Client\1E.Client.log (used by 1E Client and Tachyon features, and Shopping client)
%ALLUSERSPROFILE%\1E\Client\NomadBranchUninstall-YYYY_MM_HHTMM_HH_SS_000Z.log