Built-in 1E ServiceNow Catalog items
Six new 1E catalog items are now included as part of 1E ServiceNow.
We recommend that you configure an approval process for these catalog items to prevent issues arising from accidental or malicious use.
The six catalog items are shown in the following table:
|Built-in 1E Catalog items||Description||Parameters (All parameters are mandatory)|
|Lets a user enable their USB port. In most organizations, the USB drive is disabled and one of the highly sought requests is to enable the USB port.|
|Allows users to enable Audio on their endpoint.|
|Allows users to enable their Microsoft Virtual private Network (VPN) connection. The configuration is done based on default settings.|
Enable remote connection(RDP)
|Authorizes a user to remotely connect to endpoints using Remote Desktop protocol (RDP).|
Unlock domain account
Lets a user unlock their domain account. Users can also unlock a colleague’s domain account on their request.
Unlock domain account is only usable if the 1E Client is installed on the Domain Controller and the Domain Controller FQDN field has been set on the Tachyon Settings page. Please refer to Post-Installation Tasks: Domain Controller FQDN for more details.
We recommend that you configure this Catalog item so that the AccountState parameter has a default value of Unlock. This will prevent accidental or malicious attempts to lock other user's accounts.
If installing the 1E Client on a Domain Controller is not permitted, a ServiceNow System administrator should set Unlock domain account to inactive on the Maintain Items screen, to prevent users from attempting to run the Catalog item.
Free up disk space
|Checks the disk space available on a user's computer. It then deletes the temporary files, unused log files, clears the recycle bin and finally displays the available space on device before and after running the instruction.|
- Retrieve the new instructions from Tachyon.
- Populate an instruction for each catalog item.
- Set any default values.
- Add the catalog item to an appropriate category (Hardware, Account Services, etc).
These tasks can only be carried out once a Tachyon Administrator has uploaded the 6 corresponding Tachyon Instructions provided in the 1E Service Catalog Connect Product Pack, and assigned to an Instruction set. Please refer to Preparation: Add the WSA Instruction to Tachyon.