• A complete Windows Servicing Suite infrastructure is required, including Nomad, Shopping, and its other key components.

• The Windows Servicing Assistant component of WSS must be enabled.

Shopping 5.6 - WSA Deployment Applications

• ConfigMgr (also known as SCCM) is needed for WSS to provide its services. Therefore, ConfigMgr and its prerequisites must be installed and configured as per the ConfigMgr and WSS documentation.

• 1E Shopping is part of WSS and is required for WSA. You must configure Shopping correctly as per the WSS, WSA, and Shopping documentation.
• Shopping v.5.5.200 or later is required.
• For Shopping 5.5.200 in particular, hotfix Q20575 or later is also required.

1E Support Portal - Shopping

• A complete Tachyon v4.1 or later infrastructure is required either in local network or hosted over the internet.
• 1E Client v4.1 must be deployed to all computers that could invoke the WSA wizard.
• Two-factor authentication must be disabled for Tachyon.
• The Basic Authentication feature must be installed on the Tachyon Server (Master Stack), and enabled in the Consumer web application.
• For 1E Client v4.1 in particular, hotfix Q20507 or later is also required.

Tachyon 5.0 - Installing and upgrading

1E Core - Preparation: Disable Tachyon Two-factor Authentication

Preparation: Enable Basic Authentication

1E Support Portal - Shopping

• A Tachyon consumer with the name 1EServiceNowCore must be registered in the Tachyon Settings application, Configuration, Consumers page.

• The Workflow column of the dbo.Consumer table in the Tachyon Master database for this consumer must have the value:

  [{"ReferenceType":0,"InstructionWorkflow":[{"InstructionType":1,"Workflow":{"StateMachine":"State"}}]}] 

• The workflow value is not set automatically, so be sure to see the link to the right to set the value.

• After changing the value, the Tachyon Consumer service and IIS services must both be restarted.

1E Core - Preparation: Add the ServiceNow consumer to Tachyon

1E Core - Preparation: Editing the ServiceNow consumer workflow

Design Considerations: Tachyon Users and Roles

Preparation: Add the Service Catalog Connect app user to Tachyon

Post-Installation Tasks

Design Considerations: Users and roles

Preparation: Add the Service Catalog Connect app user to Tachyon

• Your Tachyon license should contain the ServiceNow-Integration feature tag.

• A working ServiceNow instance must be set up. This can be a demo instance or a production/vendor instance.
• The following versions of ServiceNow are supported:
  
  • Orlando
  • New York
  • Madrid

Installing 1E Service Catalog Connect

Design Considerations: MID Server

Design Considerations: Users and roles

Post-Installation Tasks

User Management

• This role allows its users to install and configure the 1E Service Catalog Connect app.

Installing 1E Service Catalog Connect

Integrates ServiceNow ITSM with Tachyon, to provide real-time inventory and pre-approved automated fixes to first line teams from within the ServiceNow Incident page. 

Tachyon Device View and Experience integration (new in v3.0).

Support for domain separation (multi-tenant) (new in v3.1).

Support for 1E CMDB Connect (new in v3.2).

ROI Dashboard; Device views (Hardware, network, s/w installations etc.); Flexible Quick fixes menu; Guided Setup; Prioritized Recommended actions; Device History; Configurable retrieval of device stats (Online status, Last reboot, Last seen etc.); Scheduled retrieval of 1E Tachyon instructions; Improved error handling logic; (new in 4.0.0).

Agent Workspace features not available in San Diego release (new in 4.1.0).

CI selector based on Caller name. Instruction segmentation based on user role (new in 4.2.0).

Support for OAuth2 required by 1E SaaS. Requires 1E Core 3.0 (new in 4.2.0).

3.2.1

Integrates ServiceNow Service Catalog with Tachyon. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests.

Guided Tour, and running any Tachyon instruction (new in v2.0.1).

Installation of software applications via 1E Shopping (new in 3.0.0).

Support for OAuth2 required by 1E SaaS. Requires 1E Core 3.0 (new in 3.1.0) 

2.0.1

Provides a Virtual Agent for ServiceNow, supporting various topics, some of which use Tachyon instructions.

Support for OAuth2 required by 1E SaaS. Requires 1E Core 3.0 (new in 3.0.1).

2.0.1

3.0.0

Platform enabler. Provides a copy of Tachyon instructions.

Support for domain separation (multi-tenant) (new in v2.0).

Support for 1E CMDB Connect apps (new in v2.1) including Service Graph Connector for 1E Tachyon.

Support for OAuth2 required by 1E SaaS (new in 3.0.1).

1E Tachyon CMDB Connect, and Service Graph Connector for 1E Tachyon, provide identical capabilities, your choice depends on your licensing.

Either one can be optionally used for the following, among other features:

• populate device data in ServiceNow's CMDB through 1E Core and Tachyon
• provide the device FQDN required by other 1E ServiceNow apps, so they can use Tachyon.

The latter requirement may also be met by any third party app capable of populating the device FQDN in the ServiceNow CMDB cmdb_ci_computer table.

Change target from cmdb_ci_pc_hardware to cmdb_ci_computer (new in SGC 1.2.2).

Populates installed software, disk usage and network attributes. Also provides custom table for uninstalled software (new in SGC 2.0.0). 

2.0.0

See above, details as Service Graph Connector for 1E Tachyon.

1.0.0

See above, details as Service Graph Connector for 1E Tachyon.