How to use the 1E Service Catalog Connect app.
The main purpose of 1E Service Catalog Connect v2 is to enable ServiceNow end-users to Self-Serve. Users can request for Services and the requests are fulfilled in real-time This is done via the use of Tachyon, which is able to immediately trigger instructions and fulfill requests.
In this section...
Invoking the Windows Servicing Assistant
Running the Windows Servicing Assistant (WSA) from the ServiceNow Service Catalog page.
Checking the request history in 1E Service Catalog Connect.
Monitoring 1E Service Catalog Connect Activity
Running the built-in 1E ServiceNow Catalog Items
How to run the optional built-in Catalog Items from the ServiceNow portal.