The TachyonPlatform zip file can be downloaded from 1E Support Portal ( Extracting the zip will create a folder structure containing the following, where the files highlighted in bold are required by Tachyon Setup.

  • Licenses.txt
  • Tachyon Release Information.html
  • Tachyon.Setup.exe

Please refer to:

  • Tachyon Setup, for detailed information about each screen in Tachyon Setup
  • Quick Start if you want a brief overview of installing Tachyon.

Tachyon Setup is the only supported method of installing a Tachyon Server. Installation using standalone MSI is not supported unless advised by 1E, which may be necessary in complex installations, using non-interactive (quiet/silent) command-lines, and may require post-install configuration steps.

  • Installers\1ECatalog.msi (
  • Installers\AppClarity.msi (
  • Installers\ApplicationMigration.msi (
  • Installers\ContentDistribution.msi (
  • Installers\SLA.BI.Installer.msi (
  • Installers\SLA.Platform.Installer.msi (
  • Installers\TachyonServer.msi (
  • Installers\TachyonToolkit.msi (

1E may make available accumulated hotfixes (as MSP files) for the installers supported by Tachyon Setup. You should download the latest accumulated hotfixes before running Tachyon Setup.

For each product included in Tachyon Setup, you should check the 1E Support Portal ( and download the latest Accumulated Hotfix zip (if any). Ensure you download the correct version.

If any installer MSI has a corresponding Accumulated Hotfix zip, then extract the MSP file and place it the Installers\Patches folder.

If the Installers\Patches folder does not exist you will need to create it manually.

You must not rename the extracted patch MSP files from 1E when placing them in the Installers\Patches folder.

Remove older MSP files leaving only the latest for each product (if any).

Please read the readme html included in the ZIP in case there are any special installation instructions. If in doubt, apply the MSP manually after installation, following the instructions in the readme.

  • Installers\Patches\*
  • Installers\Apps\Experience\
  • Installers\Apps\Experience\metadata.json
  • Installers\Apps\Explorer\
  • Installers\Apps\Explorer\metadata.json
  • Installers\Apps\GuaranteedState\
  • Installers\Apps\GuaranteedState\metadata.json
  • Installers\Apps\Inventory\
  • Installers\Apps\Inventory\metadata.json
  • Installers\Apps\Nomad\metadata.json
  • Installers\Apps\Nomad\
  • Installers\Apps\PatchSuccess\metadata.json
  • Installers\Apps\PatchSuccess\
  • Installers\Apps\Settings\metadata.json
  • Installers\Apps\Settings\

This folder contains Tachyon consumer applications that will be installed by Tachyon Setup if their prerequisites are met.

If you do not want to install a Tachyon consumer application, then delete the folder before running Tachyon Setup.

Later, if you need to install the Tachyon consumer application then you can reinstate the folder and install the app using Tachyon Setup as described in Tachyon Setup: Applications maintenance.

  • ProductPacks\Newtonsoft.Json.dll
  • ProductPacks\Tachyon.ProductPackDeploymentTool.exe
  • ProductPacks\Tachyon.ProductPackDeploymentTool.exe.config
  • ProductPacks\Tachyon.SDK.Consumer.dll
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Classic\
  • ProductPacks\Integrated\
  • ProductPacks\Integrated\
  • ProductPacks\Integrated\
  • ProductPacks\Integrated\

These Product Packs are required to support various Tachyon features, for more detail please refer to Tachyon Product Packs reference. If your license permits, you can use additional Product Packs available from Tachyon Exchange ( to meet specific use-cases.

Classic Product Packs

Contain instructions, for use in Explorer and other Tachyon applications.

They can be uploaded using the Tachyon Product Pack deployment tool , or using Settings→Instructions→Instruction sets page in the Tachyon Portal.

Integrated Product Packs

Contain policies, rules and fragments for use by Guaranteed State, and may also include instructions.

They can only be uploaded using the Tachyon Product Pack deployment tool .

The Tachyon Product Pack deployment tool can be started independently, or at the end of the Tachyon Setup process via the Quick Start: Post-installation checks screen, where the screen contains a link that launches the tool. The Tachyon Setup method of starting the tool is recommended because Tachyon Setup ensures you have the correct permissions to upload the Product Packs.

Before Tachyon 5.0, Product Packs were provided as a separate TachyonProductPacks zip file, which you had to download separately and place in the right location for importing into Tachyon. Now they are included in the TachyonPlatform zip file so that the tool and packs can be found by Tachyon Setup.