Log files
Below is a summary, please refer to the Log files page for more details.
Tachyon Setup log files
Tachyon Setup creates a Setup log file for itself and an Install log for each of the components (if used) in the same folder as itself:
BIInstall.log
CatalogInstall.log
ContentDistribution.log
SLAInstall.log
Tachyon.Setup.log
TachyonInstall.log
Tachyon Server log files
For any issue, please provide a zip containing log files from the following locations:
- %ALLUSERSPROFILE%\1E\Catalog\*.log
- %ALLUSERSPROFILE%\1E\ContentDistribution\*.log
- %ALLUSERSPROFILE%\1E\Platform Consumers\*.log
- %ALLUSERSPROFILE%\1E\SLA Platform\*.log
- %ALLUSERSPROFILE%\1E\Tachyon\*.log
If you are having licensing issues, please include:
- %ALLUSERSPROFILE%\1E\Licensing\*
Please refer to the Tachyon Platform 8.0 - Log files page for more details.
1E Client log files
1E Client logs on Windows%ALLUSERSPROFILE%\1E\Client\1E.Client.log (used by 1E Client and Tachyon features, and Shopping client) %ALLUSERSPROFILE%\1E\Client\NomadBranchUninstall-YYYY_MM_HHTMM_HH_SS_000Z.log 1E Client logs on macOS/Library/Logs/1E.Client.Daemon.log (shows any service start errors) /Library/Logs/1E.Client.log (shows the current operation of the 1E Client) 1E Client logs on other non-Windows platforms/var/log/1E/Client/1E.Client.log |
Nomad client log%ALLUSERSPROFILE%\1E\NomadBranch\LogFiles\NomadBranch.log |
PXE Everywhere Agent log%ALLUSERSPROFILE%\1E\PXEEverywhere\PXEEverywhere.log |
Shopping WSA client log%ALLUSERSPROFILE%\1E\Client\WSA.log |
WakeUp client log%ALLUSERSPROFILE%\1E\Agent\WakeUpAgt.log |