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Solutions

1E Solutions 24.3 release notes

Schedule

The release will be deployed on March 26, 2024 at 8:00 AM UTC.

Solutions UI change

The UI of the Solutions portal has been modified to improve its look and feel. The major changes made to the UI are as follows:

  • The Solutions Menu has been relocated to the top-right corner, adjacent to the logged-in user information.

    Solutions_RN_1.png
  • The header is now broader and the solution name font has been enlarged.

    Solutions_RN_3.png
  • We have introduced a new left menu to browse different pages. The menu can be expanded or collapsed using the chevron icon located at the bottom of the pane.

    Solutions_RN_4.png
  • We have added a new toggle to show/hide VMs on the Device Refresh dashboard.

    Solutions_RN_5.png

1E for MS Intune

New pages for Operational dashboard, Rules Occurrences and Policies and Rules:

  • Operational Dashboard: Provides compliance status of devices against the Intune policy.

    Solutions_RN_7.png
  • Rules Occurrences: Shows details of the rules that occurred on devices in a specific period.

    Solutions_RN_8.png
  • Policies and Rules: Policy page for Intune policies showing details of included Checks and Fixes.

    Solutions_RN_9.png
  • Configure Rules: Allows you to set different configurations which are used for calculating RoI data.

    Solutions_RN_10.png

Microsoft Intune integration with ServiceNow and Jira:

  • Admins can configure rules that allow Solutions to open incidents if an Intune rule has failed.

1E for Incident Automation

  • RoI dashboard to show the effectiveness of Endpoint Automation, and provides a view on the following:

    • Automations run and support tickets avoided.

    • Related financial savings.

    • Related savings on support and end-user hours.

      Solutions_RN_11.png
  • Operational dashboard providing actionable data.

    Solutions_RN_12.png
  • View of All policies and all Rules enabled in 1E platform.

    Solutions_RN_13.png
  • Incident automation integration with ServiceNow and Jira. Admins can now configure rules to allow solutions to open incidents if a rule has failed.

Note

1E for Incident Automation is a restricted release and will be available only for early adopters and on-demand.

Other features and enhancements

The Device Connectivity dashboard now shows the number of devices added/updated, device events, and rules that occurred in the past 24 hours and the past 30 days.

Solutions_RN_14.png

Updates since the last release

Type

Product/Client

Issue ID

Summary

Fix

Device Refresh

DEXSOL-406

The Device History page now shows event details of all the events that occurred on a device.

Fix

Device Refresh

DEXSOL-409

The Event History page now shows the correct data in every grid.

Fix

Device Refresh

DEXSOL-430

The Device History page now shows events for audit logs.

Fix

Device Refresh

DEXSOL-446

We have made performance improvements and code optimization for faster processing of device and event data.

Fix

Device Refresh

DEXSOL-480

The Status Calculations has been modified to run in a controlled way and to process data faster.

Fix

Device Refresh

DEXSOL-481

The Model Averages timer has been modified to run in a controlled way and to process the data faster.

Other improvements and fixes in this release

Type

Product/Client

Issue ID

Summary

Improvement

Core

DEXSOL-489

The ServiceNow integration now includes device sys_id and user sys_id which can be passed as a parameter. These can be used to set Configuration Item and Caller in the incident.

Improvement

Core

DEXSOL-380

The audit log now can now be filtered to show a specific number of records.

Fix

Device Refresh

DEXSOL-415

The link to view incidents has been changed to View Incidents from View ServiceNow incidents.

Fix

Device Refresh

DEXSOL-495

The End of Life page has been fixed to show devices when the rule is executed. for the first time.

Fix

Device Refresh

DEXSOL-492

The relationship between the previous hostname and the new hostname for a device is now correctly seen in the Device History page.

Fix

Device Refresh

DEXSOL-502

Some of Device Refresh rules showed a warning for storage limit on the client. This has now been fixed in the DEX Pack.

Fix

Device Refresh

DEXOL-484

Device Refresh rules threw an error when more than one user was active. This has now been fixed in the DEX Pack.