Verifying
Links to other 1E product documentation to verify or troubleshoot their features that are dependent on the 1E Client.
Tachyon Verifying
Nomad Troubleshooting
PXE Everywhere Verifying
NightWatchman Enterprise For customers with a maintenance contract.
General verification of the 1E Client
Confirm the 1E Client service is running.
Ensure you know which client features are enabled - review the <INSTALLDIR>\1E\Client\1E.Client.conf file.
Review the log files for errors.
1E Client logs on Windows%ALLUSERSPROFILE%\1E\Client\1E.Client.log (used by 1E Client and Tachyon features, and Shopping client) %ALLUSERSPROFILE%\1E\Client\NomadBranchUninstall-YYYY_MM_HHTMM_HH_SS_000Z.log 1E Client logs on macOS/Library/Logs/1E.Client.Daemon.log (shows any service start errors) /Library/Logs/1E.Client.log (shows the current operation of the 1E Client) 1E Client logs on other non-Windows platforms/var/log/1E/Client/1E.Client.log |
Nomad client log%ALLUSERSPROFILE%\1E\NomadBranch\LogFiles\NomadBranch.log |
PXE Everywhere Agent log%ALLUSERSPROFILE%\1E\PXEEverywhere\PXEEverywhere.log |
Shopping WSA client log%ALLUSERSPROFILE%\1E\Client\WSA.log |
WakeUp client log%ALLUSERSPROFILE%\1E\Agent\WakeUpAgt.log |
Note
By default, Windows resolves %ALLUSERSPROFILE% as C:\ProgramData\