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1E 23.7 (SaaS)

Reference

All the list type information, such as installer properties, in alphabetical lists etc.

Endpoint Troubleshooting reference

Reference information specific to Endpoint Troubleshooting.

Coverage parameters

Details of the parameters available when setting the coverage for a question or action.

Coverage parameters

When the 1E clients start and connect to 1E they provide some basic information about the devices they are running on that enables 1E to determine the coverage of a question and be selective about which devices get asked.

The information returned enables the coverage to be limited according to the following attributes:

Attribute

Description

Management group

Limits coverage to the devices specified by the selected Management group.

Device

Limits coverage according to complete or partial matches for the provided text found in the device's FQDN.

Primary User

Limits coverage to the devices where 1E has determined the selected user to be the primary user of each device.

Criticality

Limits coverage to the devices where the 1E Client has the selected Criticality set, or not set.

Device Tags

Limits coverage to devices where the 1E Client has the selected Device tag name and value set.

Operating System

Limits coverage according to the Type, Name and Version number of the device's Operating System.

Hardware

Limits coverage according to the device type, model, virtual platform or installed RAM.

Tachyon Agent Version

Limits coverage according to the device's installed 1E Agent or client version.

Last boot

Limits coverage according to whether the last time the device was rebooted was before or after a given date and time.

Timezone

Limits coverage to devices with the selected timezone set.

Location

Limits coverage to the devices where the 1E Client has a Location set, that matches with a specified search string.

Device list (FQDN)

Limits coverage to the devices specified in a comma-separated list of device FQDN.

Please read Limiting coverage using a Management group - tutorial for more information on other ways to set coverage to a group of devices.

Management group

You can search for and select a Management Group. If you do not select a group, then the default All Devices group is used.

For more information, please refer to the 1E Platform Management Groups page.

Device

Control

Description

Operator

This drop down list contains the following operators:

Operator

Description

=

Will match if the source string is equal to the contents of the edit field

Begins with

Will match if the source string begins with the contents of the edit field

Ends with

Will match if the source string ends with the contents of the edit field

Contains

Will match if the contents of the edit field can be found anywhere in the source string

Edit field

Set this to any part of the FQDN for the devices you are trying to match

Criticality

Control

Description

Operator

This drop down list contains the following operators:

Operator

Description

=

Equals

!=

Does not equal

Edit field

Set this to one of the following types:

Criticality

Undefined

Non-critical

Low

Medium

High

Critical

For more information, please refer to the Using Device Criticality.

Tags

Chart

Description

Key drop-down list

Select from the list of currently defined coverage tag keys to match against any coverage tags set on the target devices

Value drop-down list

Select from the list of values for the selected coverage tag key to match against the value set for the selected coverage tag on the target devices

For more information, please refer to Tagging client devices.

Operating System

Chart

Description

Type

This drop down list lets you select from one of the following Operating System types:

Operating System

Windows

Linux

MacOS

Android

Solaris

Name

This parameter lets you match string values in the name of the Operating System.

Control

Description

Operator

Operator

Description

=

Will match if the source string is equal to the contents of the edit field

Begins with

Will match if the source string begins with the contents of the edit field

Ends with

Will match if the source string ends with the contents of the edit field

Contains

Will match if the contents of the edit field can be found anywhere in the source string

Edit field

Set this to any part of the Operating System name you want to match

Version

This field lets you set a numeric comparison on the version number of the Operating System on the device. The drop-down list contains the following operators:

Control

Description

Operator

Operator

Description

=

Will match if the source value is equal to the contents of the edit field

>=

Will match if the source value is greater than or equal to the contents of the edit field

<=

Will match if the source value is less than or equal to the contents of the edit field

Edit field

Set this to the OS version you want to compare against

Hardware

Chart

Description

Device Type

Select from:

Device Type

Desktop

Laptop

Mobile

Server

Model

Control

Description

Operator

Operator

Description

=

Will match if the source string is equal to the contents of the edit field

Begins with

Will match if the source string begins with the contents of the edit field

Ends with

Will match if the source string ends with the contents of the edit field

Contains

Will match if the contents of the edit field can be found anywhere in the source string

Edit field

Set this to any part of the Model name you want to match

Virtual Platform

If you want to constrain the coverage to a particular type of virtual platform, select one of the following from the drop-down list:

Virtual Platform

Virtual Server

Hyper-V

VMWare

VirtualBox

Red Hat KVM

RAM (MB)

Set a comparison value for the amount of RAM in MB on the target devices.

Control

Description

Operator

Operator

Description

=

Will match if the source value is equal to the contents of the edit field

>=

Will match if the source value is greater than or equal to the contents of the edit field

<=

Will match if the source value is less than or equal to the contents of the edit field

Edit field

Set this field to the value in MB you want to compare the target device's RAM against.

1E agent version

Controls

Description

Operator

This drop down list contains the following operators:

Operator

Description

=

Will match if the source value is equal to the contents of the edit field

>=

Will match if the source value is greater than or equal to the contents of the edit field

<=

Will match if the source value is less than or equal to the contents of the edit field

Edit field

Set this to the Agent or client version you want to compare against.

This coverage parameter allows you to set a version range by adding a less than or equal to and a greater than or equal to comparison using the Add option.

Last boot

Control

Description

Operator

Operator

Description

Before

Will match if the source date is on or before the date set in the date picker field

After

Will match if the source date is on or after the date set in the date picker field

Date picker

Use the date picker control to select the date you want to compare the last boot date of the device against

Timezone

Control

Description

Timezone drop-down list

Select from this drop-down list of timezones with their UTC values and locations to match against the timezones set for the target devices

Devices dashboard filters and charts

Details of the filters and charts available on the Devices dashboard.

Devices dashboard filters

Filter

Description

Operating system

Partitions the 1E client devices according to the OS running on the devices.

Operating system version

Partitions the 1E client devices according to the OS version running on the devices.

Tachyon agent version

Partitions the 1E client devices according to the version of the Tachyon client running on the devices.

Status

Partitions the 1E client devices according to the current connection status of the devices.

Device type

Partitions the 1E client devices according to the type of the devices.

Timezone

Partitions the 1E client devices according to the time zone the devices are configured with.

Location

Partitions the 1E client devices according to their location.

Devices dashboard charts

Chart

Description

SmartBar

Displays a single horizontal bar where the distinct values in the data are represented by different colors. The individual colored blocks can be clicked on to select the corresponding devices that have that value.

Pie

Displays a pie chart where the distinct values in the data are represented by different colors. The wedges can be clicked on to select the corresponding devices that have that value.

Column

Displays a column for each distinct value in the data. Each column can be clicked on to select the corresponding devices that have that value.

Bar

Displays a horizontal bar for each distinct value in the data. Each bar can be clicked on to select the corresponding devices that have that value.

Responses Summary tab information

Details of the information displayed on the Responses page Summary tab.

The Statistics table

The following information for the running instruction is shown in the Responses page Summary tab statistics table:

Statistic

Description

Dispatch sequence

Displays the number for the instruction used in the workflow. This may be referenced against the 1E logs to track down issues related to running the instruction

Running time

The total time the instruction has been running for

Approximate target

The approximate number of devices the instruction has been sent to. This is an approximate value because a new device might register with 1E while the instruction is still running and be included in the instruction's target

Sent count

This displays the number of devices the instruction has been sent to

Responses count

Displays the number of devices that have responded to the instruction. This is displayed in the PERCENT SENT COUNT chart.

Awaiting responses count

Displays the number of devices that have been sent the instruction where Tachyon is still awaiting a response. This is displayed in the PERCENT SENT COUNT chart.

The Responses table

The following information for the running instruction is shown in the Responses page Summary tab responses table:

Reponses

Description

Success

Devices that have responded with a success status

Success - no content

Devices that have responded with a success status but did not provide a response to the instruction content request

Error

Devices that have responded with an error encountered when attempting to run the instruction

Not implemented

Devices that have responded where the feature contained in the instruction is not implemented on the device

Response too large

Devices that have not been able to respond to the instruction content request because their response was too large

The Performance table

Performance

Description

Average execution time

The average instruction execution time for the devices

Average bytes received

The average number of bytes received from each device in response to the instruction

Total bytes received

The total number of bytes received by all devices responding to the instruction

Total bytes sent

The total number of bytes sent by 1E when performing the instruction

Total number of rows inserted

The total number of rows inserted into the TachyonResponses databases (response, error and aggregated) as a result of performing the instruction

Total number of rows processed

The total number of rows processed by the core as a result of performing the instruction.

Note

This value may be higher than the Total number of rows inserted depending on whether the instruction results are aggregated or not.

The PERCENT SENT COUNT chart

This chart displays the percentage of the sent instructions divided into received Responses and Awaiting responses.

230744051.png
The RESPONSES STATUS chart

This chart displays the received response statuses. These may be one of the following:

Reponses

Description

Success

Devices that have responded with a success status

Success - no content

Devices that have responded with a success status but did not provide a response to the instruction content request

Error

Devices that have responded with an error encountered when attempting to run the instruction

Not implemented

Devices that have responded where the feature contained in the instruction is not implemented on the device

Response too large

Devices that have not been able to respond to the instruction content request because their response was too large

This picture shows the RESPONSE STATUS chart with three types of response status displayed:

230744052.png
The RESPONSES RECEIVED chart

This chart displays in real-time the number of responses received while the instruction is active.

230744053.png
Endpoint Troubleshooting comparison operators

Details of the operators available when configuring comparisons for different data types, for example question coverage parameters.

String comparison operators

When configuring comparisons for string values, the following operators are available:

Operator

Description

=

Will match if the source string is equal to the contents of the edit field

Begins with

Will match if the source string begins with the contents of the edit field

Ends with

Will match if the source string ends with the contents of the edit field

Contains

Will match if the contents of the edit field can be found anywhere in the source string

Numeric comparison operators

When configuring comparisons for numeric values, the following operators are available:

Operator

Description

=

Will match if the source value is equal to the contents of the edit field

>=

Will match if the source value is greater than or equal to the contents of the edit field

<=

Will match if the source value is less than or equal to the contents of the edit field

Date comparison operators

When configuring comparisons for date values, the following operators are available:

Operator

Description

Before

Will match if the source date is on or before the date set in the date picker field

After

Will match if the source date is on or after the date set in the date picker field