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1E Virtual Assistant Features

An overview of all the 1E Virtual Assistant features and enhancements. The page provides a brief overview of each feature and links to other pages with more detail.

Integration between the ServiceNow Glide Virtual Agent and 1E Virtual Assistant

The 1E Virtual Assistant implements a number of topics in the ServiceNow Virtual Agent, most of these link up with 1E in the background to run instructions that perform automated tasks. This effectively brings the power of 1E to your ServiceNow end-users via a chatbot interface and aims at reducing support calls for a number of simple operations.

1E Virtual Assistant Topics

The following topics are provided with 1E Virtual Assistant and can be accessed through the Virtual Agent:

  • Add user to distribution list

  • Share folder

  • Revoke folder access

  • Install software using Shopping

  • Delete a user from a distribution list

  • Computer slow

  • Enable remote connection

  • Low disk space

  • Microsoft Recovery Assistant

  • Outlook issue

  • Add a printer

  • Upgrade Operating system

  • Add a VPN connection

  • Local admin access

  • Remove invalid desktop shortcuts

  • Reset my Windows password

  • Access a shared folder

  • Create a distribution list

  • Delete a distribution list