1E Virtual Assistant Features
An overview of all the 1E Virtual Assistant features and enhancements. The page provides a brief overview of each feature and links to other pages with more detail.
Integration between the ServiceNow Glide Virtual Agent and 1E Virtual Assistant
The 1E Virtual Assistant implements a number of topics in the ServiceNow Virtual Agent, most of these link up with 1E in the background to run instructions that perform automated tasks. This effectively brings the power of 1E to your ServiceNow end-users via a chatbot interface and aims at reducing support calls for a number of simple operations.
1E Virtual Assistant Topics
The following topics are provided with 1E Virtual Assistant and can be accessed through the Virtual Agent:
Add user to distribution list
Share folder
Revoke folder access
Install software using Shopping
Delete a user from a distribution list
Computer slow
Enable remote connection
Low disk space
Microsoft Recovery Assistant
Outlook issue
Add a printer
Upgrade Operating system
Add a VPN connection
Local admin access
Remove invalid desktop shortcuts
Reset my Windows password
Access a shared folder
Create a distribution list
Delete a distribution list