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Verifying

The following are basic verification tests that cover installation of the 1E Service Catalog Connect app. These tests should be run in series. They start with basic functionality tests. Depending on the decisions you have made during the design phase of your project, you may need additional tests to verify your 1E implementation.

Note

Please ensure you complete all verification tests. They not only confirm your system is operational, but they also introduce you to concepts and tasks that you will use later when using 1E.

To run these tests, you need:

1E server and Windows Servicing Suite (with Microsoft ConfigMgr) installed and verified.
A working ServiceNow instance with the 1E Core ServiceNow app installed and verified.
1E Service Catalog Connect app installed and configured. Please refer to Preparation and Installing for more details, including post-installation tasks.
At least one test device on which the 1E Client has been installed.

Note

The following 1E Service Catalog Connect app verification steps also assume you have already performed the 1E verifying steps and fixed any issues found, for more details please refer to Tachyon 8.1 Verifying.

Verify 1E Instruction Synchronization with 1E Service Catalog Connect when using a MID Server

Test	Expected Response	Remediation
Log into ServiceNow as the Service Catalog Connect admin user Go to the 1E Service Catalog Connect→1E Platform Settings page Click on the Retrieve Instructions button	After clicking Retrieve Instructions, a success message is displayed on the 1E Platform Settings page and the 1E instructions are displayed on the 1E Core app Instruction Definitions page.	The purpose of this step is to confirm the basic communications between 1E1E and the 1E Service Catalog Connect app. The message Instructions retrieval failed. Please validate your credentials and 1E Core app server configuration details is displayed on the 1E Platform Settings page if the credentials used for communicating with 1E are not valid. You need to make sure that: The 1E User Name setting on the 1E Platform Settings page is correct and provided in the domain\username format The 1E User Password setting on the 1E Platform Settings page for the 1E User Name account is correctly set The 1E User Name has also been added to 1E with 1E ITSM Connect Actioner permissions to access the 1E instructions The message, The MID Server is not responding. Please confirm the connection details and that the MID Server is valid and online or Server connection test failed. Please validate your credentials and 1E Core app server configuration details are displayed on the 1E Platform Settings page if 1E is not accessible to ServiceNow. Verify the MID Server configured correctly in the 1E Core application, the 1E server is up and running and the MID Server is accessible over the Internet. The message Some mandatory API configuration settings are empty. Please provide all required information before testing the connection is displayed on the 1E Platform Settings page if some of the settings on the page are not configured. All settings on the page must be complete and correct. The message There was an error while retrieving 1E instructions. Please check the configuration settings and try again is displayed on the 1E Platform Settings page if the 1E instructions could not be retrieved. You need to make sure that: The 1E User Name has also been added to 1E with 1E ITSM Connect Actioner permissions to access the 1E Verification instructions The message There was an error connecting to 1E server. Please check the configuration settings and try again is displayed on the 1E Platform Settings page if 1E is not accessible. You need to make sure that: The 1E Server URL setting is correctly defined in the 1E Core application. 1E is up and running. The MID Server is accessible over the Internet.

Verify 1E Instruction Synchronization with 1E Service Catalog Connect when 1E is accessible to ServiceNow over the Internet

Test	Expected Response	Remediation
Log into ServiceNow as the Service Catalog Connect admin user Go to the 1E Service Catalog Connect→1E Platform Settings page Click on the Retrieve Instructions button	After clicking Retrieve Instructions a success message is displayed on the 1E Platform Settings page and the 1E instructions are displayed on the 1E Core app Instruction Definitions page.	The purpose of this step is to confirm the basic communications between 1E and the 1E Service Catalog Connect app. The message Instructions retrieval failed. Please validate your credentials and 1E Core app server configuration details are displayed on the 1E Platform Settings page if the credentials used for communicating with 1E are not valid. You need to make sure that: The 1E User Name setting on the 1E Platform Settings page is correct and provided in the domain\username format The 1E User Password setting on the 1E Platform Settings page for the 1E User Name account is correctly set The 1E User Name has also been added to 1E with 1E ITSM Connect Actioner permissions to access the 1E Verification instructions. The message Some mandatory API configuration settings are empty. Please provide all required information before testing the connection is displayed on the 1E Platform Settings page if some of the settings on the page are not configured. All settings on the page must be complete and correct. The message, There was an error while retrieving 1E instructions. Please check the configuration settings and try again is displayed on the 1E Platform Settings page if the 1E instructions could not be retrieved. You need to make sure that: The 1E User Name has also been added to 1E with 1E ITSM Connect Actioner permissions to access the 1E Verification instructions The message There was an error connecting to 1E server. Please check the configuration settings and try again is displayed on the 1E Platform Settings page if 1E is not accessible. You need to make sure that: The 1E Server URL setting is correctly defined in the1E Core application. 1E is up and running and accessible over the Internet. Try to access the specified 1E Server URL directly from a browser.

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