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Preparation of Basic Authentication

Below, given are the steps to be followed to configure your ServiceNow instance for Basic Authentication:

  1. Installing 1E

  2. Installing and configuring 1E Core

  3. Adding a 1E user account for 1E Virtual Assistant

Installing 1E

For information on installing 1E 8.1 (on-premises), refer to Planning for 1E 8.1.

Installing and configuring 1E Core for Basic Authentication

Refer to the 1E Core 4.0.12 - Preparation for Basic Authentication page for more details on preparing the 1E Core application. In that documentation, you will need to follow the instructions for the following:

  1. Disable 1E Two-factor Authentication.

  2. Check your 1E License.

  3. Enable basic authentication for the Consumer node of the 1E website.

  4. Add the 1EServiceNowCore Consumer.

  5. Bypass approval for the 1EServiceNowCore Consumer in the 1E database.

Adding the 1E user account for 1E Virtual Assistant

To configure the 1E user:

  1. Logon to the 1E portal using a user account with the Full Administrator role.

  2. Navigate to the SettingsPermissionsUsers and Groups page.

  3. Click on the Add button. A popup window will open.

  4. In the Select AD user or security group field, type the name, or part of the name, for the Active Directory user or security group that you want to add, then click the search icon.

  5. Select the Active Directory user or security group from the list of matching names displayed in the drop-down list and click Add. In our example, it is VAUser.

  6. Now that the user has been added, you can use Assignments to edit the roles for the user.

  7. On the SettingsPermissionsUsers and Groups page, click on the Assignments link for the user you want to add the role to, this displays the Assignments page focused on the selected user.

  8. On the Assignments page, the focus is on Users and Groups.

  9. Click the plus sign button to add a Role i.e. All Instructions Actioner and required associated Management Group i.e. All Devices.

  10. Now click on Save button to save the changes made. You can add as many roles as per your requirement.