Requirements
Information that will help you design and plan the implementation of the 1E Virtual Assistant app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E Virtual Assistant app.
This page is part of the design phase of implementation.
1E requirements
Category | Requirement | More details | |||||||||||||||
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1E system |
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1E license |
| 1E Core 4.0.8 - Preparation for Basic Authentication: Check your 1E license | |||||||||||||||
1E consumer |
| 1E Core 4.0.8 - Preparation: Add the ServiceNow consumer to 1E 1E Core 4.0.8 - Preparation: Editing the ServiceNow consumer workflow | |||||||||||||||
1E proxy user |
User must be an AD domain account. This account does not belong to a specific person and can be regarded as a service account, it does not require an email address. 1E roles can be predefined system (Global) roles or custom roles. Global roles have permissions on all instructions sets and all devices. Custom roles can be optionally configured for all instruction sets or limited instruction sets, and all devices or management groups. | ||||||||||||||||
1E administrator | One or more 1E users are assigned the following role(s) for the following purposes. Users must be AD domain accounts.
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ServiceNow requirements
Category | Requirement | More details |
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ServiceNow |
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1E Core |
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ServiceNow users |
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ServiceNow admin |
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ServiceNow certificates (Modern Authentication) |
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Shopping requirements
Category | Requirement | More details |
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Shopping | A working Shopping system must be configured if you want to use these topics:
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Shopping Agent | To enable the automatic detection of the device where the user is browsing to ServiceNow from:
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