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ServiceNow

App menu in Application Navigator

ServiceNow provides an application navigator that enables users to navigate from one screen to another easily. To use 1E Virtual Assistant, first install it from ServiceNow app store and then search for 1E Virtual Assistant in the application navigator.

The menu is shown in the picture below. Here's an overview of the 1E Virtual Assistant menu items and the roles needed to access each page:

App_Menu.png

Item

Description

Roles needed to view the Item's page

1E Virtual Assistant app roles
ServiceNow roles
Setup

Displays guided setup to configure the application.

  • n/a

  • Admin (System Administrator)

Installable Applications

Displays a list of all available installable applications.

  • x_1e_virtual_agent.admin

  • Admin (System Administrator)

App Settings

Displays the App Settings screen.

  • x_1e_virtual_agent.admin

  • Admin (System Administrator)

Logs

Displays the app specific logs.

  • x_1e_virtual_agent.admin

  • Admin (System Administrator)

Support

Displays information on how to contact 1E Support.

  • x_1e_virtual_agent.admin

  • Admin (System Administrator)