For customers with a maintenance contract
Log-in to the 1E Support Web portal with the credentials from your maintenance contract – it provides issue tracking, product hotfixes and knowledge base articles for each product.
Before you raise a support case, we recommend you:
Check the list of known issues to see if the problem you are encountering is listed and if we have a remediation for it.
Check our when there is an issue section to see if we have a resolution to your problem.
Check the latest Hotfix to see if this issue is known and already addressed in an hotfix.
If you do not find what you want, create a technical report and submit that together with your support case.