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Shopping

User Backup

Why can't I see the User Backup screen to backup my files up?

You can only see this screen if you asked us to:

  • migrate you from your existing PC to a new one

  • wipe your existing PC as part of the OS deployment and install a fresh one whilst maintaining all your data on the hard drive

  • wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive

Why can't I back up any files or folders even though I can see the User Backup screen?

Your Shopping administrator hasn't allowed you to do so even though the screen is displayed when you asked us to :

Why can't I select some folders?

Your Shopping administrator hasn't allowed you to do so.