Schedule Jobs
The following jobs are created by 1E ITSM Connect:
1E Platform - Delete Instruction Responses
1E Platform - Delete Triggered Instructions
1E Platform - Retrieve Instructions
Experience - Sync Metadata and Entitlement
To view these jobs, login to ServiceNow with Full Administrator credentials and navigate to 1E ITSM Connect→Administration→Scheduled Jobs.
You can configure at what time each job should run. Jobs can also be executed on demand by clicking on the Execute Now button on the jobs detail form. Below is a brief description of the 1E ITSM Connect app jobs.
1E Platform - Delete Instruction Responses:
This job is responsible to purge the responses of triggered instructions that are older than the value for Instruction response keep days property. After deleting the responses this job marks the status of the corresponding triggered instruction as Purged. So in short, this job deletes the responses of a triggered instruction record.
This job is executed on a daily basis at midnight.
1E Platform - Delete Triggered Instructions:
This job is responsible to purge the triggered instruction records. When this job is executed, it picks up the value of property Instructions history keep months from app settings page and compares it with value of Created at time of triggered instruction. If the Created at time stamp is older than the Instruction history keep months, then this job deletes the triggered instructions. It also deletes the responses associated to the deleted triggered instructions.
This job is executed on a daily basis at midnight.
1E Platform - Retrieve Instructions:
This scheduled job allow users to retrieve instructions from 1E periodically.
Experience - Sync Metadata and Entitlement:
The purpose of this job is to sync metadata from Experience Analytics into ServiceNow. This metadata is used to show data on the 1E Experience tab displayed on the incident page.
This job is executed on a daily basis at midnight.
