Verifying
The following are basic verification tests that cover installation of the 1E Service Catalog Connect app. These tests should be run in series. They start with basic functionality tests. Depending on the decisions you have made during the design phase of your project, you may need additional tests to verify your 1E implementation.
Note
Please ensure you complete all verification tests. They not only confirm your system is operational, but they also introduce you to concepts and tasks that you will use later when using 1E.
To run these tests, you need:
1E server and Windows Servicing Suite (with Microsoft ConfigMgr) installed and verified.
A working ServiceNow instance with the 1E Core ServiceNow app installed and verified.
1E Service Catalog Connect app installed and configured. Please refer to Preparation and Installing for more details, including post-installation tasks.
At least one test device on which the 1E Client has been installed.
Note
The following 1E Service Catalog Connect app verification steps also assume you have already performed the 1E verifying steps and fixed any issues found, for more details please refer to Tachyon 8.1 Verifying.
Verify 1E Instruction Synchronization with 1E Service Catalog Connect when using a MID Server
Test | Expected Response | Remediation |
| After clicking Retrieve Instructions, a success message is displayed on the 1E Platform Settings page and the 1E instructions are displayed on the 1E Core app Instruction Definitions page. | The purpose of this step is to confirm the basic communications between 1E1E and the 1E Service Catalog Connect app.
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Verify 1E Instruction Synchronization with 1E Service Catalog Connect when 1E is accessible to ServiceNow over the Internet
Test | Expected Response | Remediation |
| After clicking Retrieve Instructions a success message is displayed on the 1E Platform Settings page and the 1E instructions are displayed on the 1E Core app Instruction Definitions page. | The purpose of this step is to confirm the basic communications between 1E and the 1E Service Catalog Connect app.
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