1E Service Catalog Connect release information
1E Service Catalog Connect app Release Notes – last updated 04-August-2022
These notes contain late-breaking information about the 1E Service Catalog Connect app that you need to have to successfully install and use the product. For the most up-to-date information please see the online readme. You should read these release notes and the online documentation for the 1E Service Catalog Connect app thoroughly before installing the software.
New features in 1E Service Catalog Connect 2.0
Guided Tours to help End users navigate through different pages of a Service request, removing guess work and enhancing user experience.
Framework to fire any Tachyon instruction from the Service portal.
Create a new catalog item, associate it to a suitable instruction and publish it for end users to consume.
Online help
The 1E Service Catalog Connect app comes with online help that shows you how to install, configure and use the product. Click the following link to view the help:
For support queries, please:
Use where you can search the KB or submit a support case.
Contact support@1e.com.
Known issues
The current known issues related to the installation and running of 1E Service Catalog Connect can be found in the Troubleshooting Known issues page of the 1E Service Catalog Connect app documentation.
1E Service Catalog Connect Release History
1E Service Catalog Connect 2.0.0.28 (7 February 2020)
Guided Tours to help End users navigate through different pages of a Service request, removing guess work and enhancing user experience.
Framework to fire any Tachyon instruction from the Service portal.
Create a new catalog item, associate it to a suitable instruction and publish it for end users to consume.
1E Service Catalog Connect 1.0.0.7 (30 September 2019)
First release.
Invoke the Windows Servicing Assistant (WSA) from the ServiceNow Service Portal. Please refer to Invoking the Windows Servicing Assistant for more details.
Requests history (including storage and cleanup). Please refer to the My Requests page for more details.
Application logs for debugging purposes. Please refer to Troubleshooting: Creating a technical report for more details.
1E Support page, discussing all the information you need to contact 1E support directly for the 1E Service Catalog Connect app. Please refer to Troubleshooting: Support Details for the 1E Service Catalog Connect app for more details.
Creates related ServiceNow objects, including ServiceNow user roles and a Windows 10 service catalog item.