Compatibility matrix for 1E and ServiceNow integration applications
Integration | Version | 1E on-premises | 1E SaaS | ServiceNow | Purpose |
|---|---|---|---|---|---|
1E Core | 8.1, 9.0 | 23.7 | Vancouver, Utah, Tokyo | Platform enabler, prerequisite for all other integrations. Provides a copy of Tachyon instructions. Support for domain separation (multi-tenant). Support for 1E CMDB Connect apps (new in 2.1) including Service Graph Connector for 1E Tachyon. Support for OAuth2 required by 1E SaaS (new in 3.0.0). Support for multi-authentication and experience scores compatibility (new in 3.0.6) Supports OAuth Authentication in domain separated instances; OAuth Authentication request through MID Server for on-premise environment is included; Displays Experience score for new and old API's (new in 4.0.8). | |
3.0.6 | 8.0, 8.1 | 8.2 | Utah, Tokyo | ||
3.0.2 | 8.0, 8.1 | 8.2 | Utah, Tokyo | ||
3.0.0 | 8.0, 8.1 | 8.2 | Tokyo | ||
1E ITSM Connect | 8.1, 9.0 | 23.7 | Vancouver | Integrates ServiceNow ITSM with Tachyon, to provide real-time inventory and pre-approved automated fixes to first line teams from within the ServiceNow Incident page. Tachyon Device View and Experience integration. Support for domain separation (multi-tenant). Support for 1E CMDB Connect. ROI Dashboard; Device views (Hardware, network, s/w installations etc.); Flexible Quick fixes menu; Guided Setup; Prioritized Recommended actions; Device History; Configurable retrieval of device stats (Online status, Last reboot, Last seen etc.); Scheduled retrieval of 1E Tachyon instructions; Improved error handling logic; (new in 4.0.0). Agent Workspace features not available in San Diego release (new in 4.1.0). CI selector based on Caller name. Instruction segmentation based on user role. Support for OAuth2 required by 1E SaaS. Requires 1E Core 3.0 (new in 4.2.0). Instruction segmentation based on user roles (new in 4.3.0). Support for Experience trend chart, Experience score and Interaction records in Service Operations Workspace (new in 4.4.0). OAuth authentication support via MID Server; Multi-authentication support for multi-tenant configuration; Parameterized instructions are included in 1E Quick Fixes (new in 4.5.7). MID Server is not supported on-premise 1E platform (new in 4.5.9). | |
8.1, 9.0 | 23.7 | Utah, Tokyo | |||
4.4.0 | 8.1, 9.0 | 8.2 | Utah, Tokyo, | ||
4.3.0 | 8.0, 8.1 | 8.2 | Utah, Tokyo | ||
1E Service Catalog Connect | 3.2.3 | 8.1, 9.0 | 23.7 | Vancouver, Utah, Tokyo | Integrates ServiceNow Service Catalog with Tachyon. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests. Guided Tour, and running any Tachyon instruction. Installation of software applications via 1E Shopping (new in 3.0.0). Support for OAuth2 required by 1E SaaS. Requires 1E Core 3.0 (new in 3.1.1) Compatible with 1E Core 4.0.8 (new in 3.2.3) |
3.1.1 | 8.0, 8.1 | 8.2 | Tokyo | ||
Service Graph Connector for 1E | 3.0.4 | 8.1, 9.0 | 23.7 | Utah, Tokyo, San Diego | 1E Tachyon CMDB Connect, and Service Graph Connector for 1E Tachyon, provide identical capabilities, your choice depends on your licensing. Either one can be optionally used for the following, among other features:
The latter requirement may also be met by any third party app capable of populating the device FQDN in the ServiceNow CMDB cmdb_ci_computer table. Change target from cmdb_ci_pc_hardware to cmdb_ci_computer. Populates installed software, disk usage and network attributes. Also provides custom table for uninstalled software (new in SGC 2.0.0). Supports OAuth2 required by 1E SaaS (new in 3.0.2) Compatible with 1E Core 4.0.8 (new in 3.0.4). |
3.0.3 | 8.0, 8.1 | 8.2, 8.4 | Utah, Tokyo | ||
3.0.2 | 8.0, 8.1 | 8.2 | Utah, Tokyo | ||
1E CMDB Connect | 1.2.2 | 8.1, 9.0 | 23.7 | Vancouver, Utah, Tokyo | See above, details as Service Graph Connector for 1E. Compatible with 1E Core 4.0.8 (new in 1.2.2). |
1.1.6 | 8.0, 8.1 | 8.4 | Utah, Tokyo | ||
1.1.5 | 8.0, 8.1 | 8.2, 8.4 | Utah, Tokyo | ||
1E Virtual Assistant | 3.1.1 | 8.1, 9.0 | 23.7 | Vancouver, Utah, Tokyo | Provides a Virtual Agent for ServiceNow, supporting various topics, some of which use Tachyon instructions. Support for OAuth2 required by 1E SaaS. Requires 1E Core 3.0 (new in 3.0.2). Compatible with 1E Core 4.0.8 (new in 3.1.1). |