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1E 23.7 (SaaS)

Introducing 1E Experience Analytics

1E Experience Analytics helps you visualize your end-users' experience of IT service delivery across your enterprise. It is centered around the experience score, which is based on metrics covering four categories:

  • Stability - derived from the frequency of operating system and software crashes, hangs and service failures.

  • Responsiveness - based on the speed of operating system startup, system resource creation and availability.

  • Performance - a weighted indication of load and throughput for device processor, memory and disk resources.

  • Sentiment - an aggregated measurement of users feelings or opinions of their device's performance, stability and responsiveness based on user surveys.

1E Experience Analytics Features

The 1E Experience Analytics Overview page

This page shows a dashboard of the Experience Analytics score.

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For more information on the Overview page please refer to:

Categories page

The Categories page shows a dashboard of the Stability, Responsiveness, Performance and Sentiment scores.

Note

For more information on the Categories page please refer to:

Stability page

The Stability page shows a dashboard of the Stability score.

Note

For more information on the Stability page please refer to:

Responsiveness page

The Responsiveness page shows a dashboard of the Responsiveness score.

Note

For more information on the Responsiveness page please refer to:

Performance page

The Performance page shows a dashboard of the Performance score.

Note

For more information on the Performance page please refer to:

Sentiment page

The Sentiment page shows a dashboard of the Sentiment score.

Note

For more information on the Sentiment page please refer to:

Devices page

The Devices page lists all the devices that are reporting into Experience Analytics.

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For more information on the Devices page please refer to:

Software page

The Software page shows all the software titles that are installed in the entire environment.

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For more information on the Software page please refer to:

Users page

The Users page shows metric data for the users in the entire environment.

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For more information on the Users page please refer to:

Surveys page

The Surveys page shows all the surveys created in the entire environment, and allows for surveys to be created, cloned, deleted, enabled, disabled, and assigned to management groups.

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For more information on the Surveys page please refer to:

Filters bar

The Filters bar is at the top of each page and is used to change the view of the tiles on that page.

Note

For more information on the Filters bar please refer to:

Tile buttons

There are a set of Tile Buttons on the Stability, Responsiveness, and Performance pages, they can be used to show different views on the tiles or open other windows for details.

Note

For more information on the Tile Buttons please refer to:

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