Glossary
A glossary of Tachyon Dashboards terminology.
1E Labs | Actions | DEX | DEX Score | Employee Requests | Exec Dashboard | IT Operations | ITSM actions | ITSM, Virtual Agent & Self Service | Operations | Perception of IT | Performance | Policy Fixes | Responsiveness | Score Trend: DEX | Self Service actions | Sentiment | Stability | Tachyon Managed Devices | Total Operations | Virtual Agent actions | What's Changed in DEX
Tachyon Dashboards alphabetical glossary
Term | Definition |
|---|---|
1E Labs | 1E Labs highlights preview applications of features that are cutting edge in this version, giving you the opportunity to experience the benefits they offer and shape their development for future releases. |
Actions | Part of the Total Operations counted by the Exec Dashboard and also plotted on its Operations chart. These relate to issues that have been resolved by running an Action. Actions are issues identified and resolved manually or scheduled. These are action instructions that have been run through Explorer, or any other app, but exclude actions run by ServiceNow ITSM and Virtual Assistant, and 1E Shopping. NoteThe statistics reported by Exec Dashboard include the number of action instructions that have been run. They do not include the number of questions. Although questions can be used to confirm an issue has been resolved, or used to identify an issue, it is an action that usually resolves the issue. This means the dashboard does not report on issues that were resolved outside of Tachyon, even if a Tachyon question was used to identify the issue. |
DEX | DEX, or Digital Experience, provides a way of measuring the wellbeing of an organization's employees regarding their experience of the devices they use and their contact with their IT department. |
DEX Score | The DEX score in Exec Dashboard is a combination of these Stability, Performance, Responsiveness, and Sentiment scores, obtained from 1E Experience. The Score Trend chart shows data for selected score over the selected month. The above scores are a weighted combination of Experience metrics. The What's Changed popup shows the top and bottom 5 metrics that most significantly affected the selected month's DEX score. |
Employee Requests | The number of issues fixed by ITSM, Virtual Agent, and Self Service. These are sum of actions instructions that have been run by ServiceNow and/or Shopping.
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Exec Dashboard | The Exec Dashboard is an overview page in the Tachyon Portal, mainly aimed at CIO executives, showing the benefits that Tachyon is providing and highlighting how the company has been performing in terms of DEX over the past few months. |
IT Operations | The number of issues fixed, either manually or by automation, and is the sum of the following:
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ITSM actions | ITSM actions are action instructions run by the 1E ServiceNow app 1E ITSM Connect |
ITSM, Virtual Agent & Self Service | ITSM, Virtual Agent & Self Service is a combined number of the following:
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Operations | The stacked bar chart shows the following detail for the selected month.
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Perception of IT | A sentiment survey that is optionally deployed using the sentiment feature of 1E Experience. |
Performance | Performance is a score provided by the Tachyon Experience app. Please refer to Score reference. The Performance score is derived from the scores of disk performance, CPU performance, and memory performance. |
Policy Fixes | Part of the Total Operations counted by Exec Dashboard and also plotted on the Operations chart. Policy Fixes are issues resolved automatically by Guaranteed State policies |
Responsiveness | Responsiveness is a score provided by the Tachyon Experience app. Please refer to Score reference. The Responsiveness score is derived from the scores of Windows internals, system startup, and Windows UI. |
Score Trend: DEX | The Score Trend chart shows a trend for the selected score over the selected month, showing how the company is doing from a DEX perspective. You can hover over the chart, to see the score for a specific day of the month. Clicking on the What's Changed in DEX link displays details on the metrics that are reported on by Tachyon Experience have gone up or down in terms of their largest impact on DEX. |
Self Service actions | Self Service actions are self-service requests made by end-users of:
The current version of Exec Dashboard does not differentiate between actions run by the three ServiceNow apps (ITSM Connect, Virtual Agent and Service Catalog Connect) because they all use the same ServiceNow consumer. For more information about integrating these self-service products with Tachyon, please refer to: Shopping 6.1 - Enabling Tachyon integration and 1E Service Catalog Connect 2.0. |
Sentiment | Sentiment is a score provided by the Tachyon Experience app. Please refer to Score reference. The User sentiment score is derived from the responses to user and metric surveys. The score for the Perception of IT survey is included in the Sentiment score. |
Stability | Stability is a score provided by the Tachyon Experience app. Please refer to Score reference. The Stability score is derived from four scores based on the number of crashes and hangs for software and for the Operating System itself. |
Tachyon Managed Devices | The number of devices managed by Tachyon. These are the devices where the installed 1E Client has contacted Tachyon. The number on the dashboard is cached, but the cache is updated in real-time. It increases when new clients come online, and decreases when inactive clients are purged from the Tachyon Master database. |
Total Operations | The sum of IT Operations and Employee Requests for the selected month. That is, the number of issues fixed either manually, by automation, ITSM actions, Virtual Agent actions, and Self Service actions.
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Virtual Agent actions | Virtual Agent actions are action instructions run by chatbots, for example the 1E ServiceNow app 1E Virtual Assistant |
What's Changed in DEX | The Score Trend: DEX chart includes a link What's Changed in DEX. The link displays details on the metrics that are reported on by Tachyon Experience, showing 5 that have gone up, and 5 that have gone down, in terms of their largest impact on DEX. |