Requirements
Information that will help you design and plan the implementation in your organization. This includes all the prerequisites and dependencies, which are necessary to get access to Dashboards.
License
To use Dashboards, you must have a suitable license included as a consumer in your platform license, which you can obtain from your 1E Account Team. You do not need the license to install the app, but you do need the license to see the app in the 1E portal and in the Switch app menu.
Hotfix Bundle installer account permissions
To install the Hotfix Bundle that contains Dashboards, you should use the same installation account used for the 1E platform.
For more information, please refer to Server installation account.
1E companion products
Dashboards currently provides a single Exec Dashboard page.
Exec Dashboard
The table below lists the tiles and charts provided by Exec Dashboard indicating which 1E products and apps they each depend on. If any of these products or apps are not installed or available, then the dashboard tile will show a zero, or no data, or not be included in a summed number.
Tile, chart or detail | Source |
|---|---|
The sum of IT Operations and Employee Requests for the selected month. That is, the number of issues fixed either manually, by automation, ITSM actions, Virtual Agent actions, and Self Service actions. | |
The number of devices managed by Tachyon. These are the devices where the installed 1E Client has contacted Tachyon. The number on the dashboard is cached, but the cache is updated in real-time. It increases when new clients come online, and decreases when inactive clients are purged from the Tachyon Master database. | |
The number of issues fixed, either manually or by automation, and is the sum of the following:
| |
The number of issues fixed by ITSM, Virtual Agent, and Self Service. These are sum of actions instructions that have been run by ServiceNow and/or Shopping.
| |
The DEX score in Exec Dashboard is a combination of these Stability, Performance, Responsiveness, and Sentiment scores, obtained from 1E Experience. The Score Trend chart shows data for selected score over the selected month. The above scores are a weighted combination of Experience metrics. The What's Changed popup shows the top and bottom 5 metrics that most significantly affected the selected month's DEX score. | |
A sentiment survey that is optionally deployed using the sentiment feature of 1E Experience. | |
The stacked bar chart shows the following detail for the selected month.
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Compatibility matrix for ServiceNow apps with and 1E platform
The following table contains details of all currently supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on a 1E Core app and a Tachyon installation.
1E ServiceNow App | Version | Supported versions of 1E platform | Supported versions of ServiceNow | Purpose | |
|---|---|---|---|---|---|
1E ITSM Connect | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Integrates ServiceNow ITSM with 1E, to provide real-time inventory and pre-approved automated fixes to first line teams from within the ServiceNow Incident page. Support for 1E Core (new in 2.0.0). Device View and Experience integration (new in v3.0). Support for domain separation (multi-tenant) (new in v3.1). Support for 1E CMDB Connect app (new in v3.2). | ||
1E Service Catalog Connect | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Integrates ServiceNow Service Catalog with 1E. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests. Guided Tour, and running any instruction (new in v2.0.1). | ||
1E Virtual Assistant | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Provides a Virtual Agent for ServiceNow, supporting various topics, some of which use instructions. | ||
1E Core | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Platform enabler. Provides copy of instructions. Support for domain separation (multi-tenant) (new in v2.0). Support for 1E CMDB Connect apps (new in v2.1) including Service Graph Connector for 1E. | ||
Service Graph Connector for 1E Tachyon | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | 1E CMDB Connect, and Service Graph Connector for 1E, provide identical capabilities, your choice depends on your licensing. Either one can be optionally used for the following, among other features:
The latter requirement may also be met by any third party app capable of populating the device FQDN in the ServiceNow CMDB cmdb_ci_computer table. Change target from cmdb_ci_pc_hardware to cmdb_ci_computer (new in SGC 1.2.2). Populates installed software, disk usage and network attributes. Also provides custom table for uninstalled software (new in SGC 2.0.0). | ||
1.2.2 | 5.2, 8.0, 8.1 | Paris, Quebec, Rome | |||
1E Tachyon CMDB Connect | 5.2, 8.0, 8.1 | Paris, Quebec, Rome | |||