Implementation Issues
Troubleshooting common issues that you may be having with implementing the 1E Hotfix bundle.
Post-application of the Hotfix bundle
Dashboards - 1E Labs not displayed
If the Dashboards - 1E Labs tile is not displayed on the Tachyon home page, check that you have a valid Tachyon license that includes the Dashboards app. You ask your 1E Account Team to get your license updated.
In a rare cases, if the Dashboards - 1E Labs tile is still not visible after the Hotfix bundle has been applied, an IIS reset might be required.
Issues with the 1E ExecutiveDashboard instruction set
If the instruction set is not visible on the Instructions→Instruction sets page in the Settings app, check that you have a valid Tachyon license that includes the Dashboards app.
If the instruction set is visible but does not contain any instructions, check the Tachyon.Setup.log, located in the same directory as Tachyon.Setup.exe,to see if there was an attempt to upload the instructions that failed due to licensing issues.
Search for entries that contain the following text (time and date stamps have been left out of the text):
ERROR Tachyon.ProductPackDeploymentTool - The server reported an error while uploading ... ... [{"ErrorCode":"ProductPack.SsiIsNot1ESigned"
This may indicate that your license is not configured correctly to license the Dashboards app.
Issues with the Dashboards User custom role
If the role has not been created, there were probably errors during the installation of the Hotfix bundle, please check the Tachyon.Setup.log file, located in the same directory as Tachyon.Setup.exe.