Release information
Troubleshooting
Online help
SGC for 1E comes with online help that shows you how to install, configure and use the product. Click the following link to view the help:
For support queries, please
use https://1eportal.force.com where you can search the KB or submit a support case
contact support@1e.com.
Known issues
The current known issues related to the installation and running of SGC for 1E can be found in the Known issues page of the SGC for 1E documentation.
SGC for 1E features by release
A list of the SGC for 1E features organized by the release they were implemented in. Links through to the features have been provided for convenience.
Service Graph Connector for 1E 3.0.3
This release introduces the following features:
Support for Tokyo, and Utah releases of ServiceNow
Updated the basic installation for the application from ServiceNow app store.
Service Graph Connector for 1E 3.0.2
This release introduces the following features:
Business applications can choose to authenticate either via Basic or Modern Authentication
Support for San Diego, Tokyo, and Utah releases of ServiceNow
Service Graph Connector for 1E Tachyon 2.0
This release introduces the following features:
The target table has been changed from cmdb_ci_pc_hardware to cmdb_ci_computer.
Application is now inline with Service Graph Connector program.
Installed software is stored in cmdb_sam_sw_install.
Disk usage is stored in cmdb_ci_disk.
Network attributes are stored in cmdb_ci_network_adapter.
jdbc connection into Tachyon.
Robust transformer to sanitize and store data.
Custom table for uninstalled software.