Configuring 1E ITSM Connect
How to administer and maintain the 1E ITSM Connect app. The main purpose of the 1E ITSM Connect app is to enable ServiceNow to leverage the capabilities of 1E and allow superfast investigation of your network environment to retrieve sets of devices that you can then run immediate actions on.
Note
Please refer to:
Design Considerations to understand more about app roles, their proxy users, 1E roles, instruction sets and management groups
Permissions Menu for 1E 9.0 for details on how to permission roles in 1E.
1E ITSM Connect post-installation tasks Page for details on how to configure proxy users in ServiceNow
User Management for information on how to set up users in ServiceNow.