Verifying
Basic verification tests covering the installation and basic use of SGC for 1E. These tests should be run in series. They start with verifying the connection to 1E, then retrieve instructions, and finally check whether you can see 1E CMDB Connect tab and Related Lists. Depending on the decisions you have made during the design phase of your implementation, you may need additional tests to verify your SGC for 1E implementation.
Note
Please ensure you complete all verification tests. They not only confirm your system is operational, but they also introduce you to concepts and tasks that you will use later when using SGC for 1E.
To run these tests, you need:
All the requirements have been met as described on the Requirements page.
All the preparation steps have been performed as described on the Preparation page.
SGC for 1E has been successfully installed as described on the Installing page.
All the post-installation tasks have been performed as described on the Post-installation tasks page.
Verify SGC for 1E connection to 1E
This tests a connection to 1E, which may be available over the internet or installed on a local network where an additional associated mid-server has been implemented.
Test | Expected Result | Remediation |
---|---|---|
| After clicking on the Test Server Connection button, a success message "Connection test was successful" is displayed. | In case you see the following error message while testing the server connection: "Server connection test failed. Please validate your credentials and 1E Core app server configuration details." This may occur due to one or more of the following reasons:
You may find that the Tachyon credentials are correct on this page, but an error is still displayed. In this case, you will then need to check the other configuration settings on the 1E Core app. |
Verify SGC for 1E instructions can be retrieved
This tests if the required Tachyon instructions can be retrieved from Tachyon.
Tests | Expected Result | Remediation |
---|---|---|
Verify the instructions can be retrieved from Tachyon
| After clicking on the Retrieve Instructions button, a success message "Instructions retrieved successfully" is displayed. | In case, you see the following error message while attempting to retrieve the instructions: "Instruction retrieved failed. Please validate your credentials and 1E Core app server configuration details." This may occur due to one or more of the following reasons:
|
Verify the correct instructions are retrieved from Tachyon
| When viewing the instructions on the Instruction Definition page, all the correct instructions have been loaded. | If some or all the expected instructions are missing:
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Verify the 1E CMDB Connect tab is visible and displays appropriate information
Tests | Expected Result | Remediation |
---|---|---|
| When you click the 1E CMDB Connect tab it shows the real-time status of the device along with other details including IP Address, Last Reboot, Domain, Operating System, Last Seen, and Timezone. | In case you don't see 1E CMDB Connect tab on the page. Then this may happen due to the following reason:
|
Verify the Data Sources and Scheduled Imports are configured appropriately
Tests | Expected Result | Remediation |
---|---|---|
Verify the Data Sources are configured
| After clicking on Data Sources, see that it has the following Data Sources:
| In case you don't see these Data Sources listed, this may happen due to the following reason:
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Verify the Scheduled Imports are configured
| After clicking on Scheduled Imports, see that it has the following Data Imports scheduled:
| In case you don't see these Scheduled Imports listed, this may happen due to the following reason:
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