Requirements
Information that will help you design and plan the implementation of the app in your organization. This includes all the prerequisites and dependencies that are necessary to install the app.
This page is part of the design phase of implementation.
1E requirements
Category | Requirement | More details |
---|---|---|
1E system |
| Tachyon 8.1 - Installing and upgrading |
1E license |
| |
1E consumer |
| 1E Core 2.1 - Preparation: Add the ServiceNow consumer to Tachyon 1E Core 2.1 - Preparation: Editing the ServiceNow consumer workflow |
1E proxy user |
User must be an AD domain account. This account does not belong to a specific person and can be regarded as a service account, it does not require an email address. 1E roles can be predefined system (Global) roles or custom roles. Global roles have permissions on all instructions sets and all devices. Custom roles can be optionally configured for all instruction sets or limited instruction sets, and all devices or management groups. | 1E Core 2.1 - Design Considerations: Tachyon Users and Roles |
1E administrator | A 1E user with the Global Administrator role, or one or more users with the following roles: Required roles:
Optionalroles:
The users must be AD domain accounts. The above system roles can be substituted for equivalent custom roles. | 1E Core 2.1 - Design Considerations: Tachyon Users and Roles |
ServiceNow requirements
Category | Requirement | More details |
---|---|---|
ServiceNow |
| |
1E Core |
| |
ServiceNow users |
| 1E Core 3.0.6 - User Management 1E Virtual Assistant post-installation tasks: User roles provided by 1E Virtual Assistant |
ServiceNow admin |
| |
ServiceNow certificates (Modern Authentication) |
|
Shopping requirements
Category | Requirement | More details |
---|---|---|
Shopping |
| Shopping 6.1 - Implementing Shopping |
Shopping Agent | To enable the automatic detection of the device where the user is browsing to ServiceNow from:
| Shopping 6.1 - Installing the Shopping client |