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1E 23.11 (SaaS)

ServiceNow connector

Connects to a ServiceNow instance to import basic inventory data into SLA Platform.

The SLA Platform ServiceNow connector is compatible with the ServiceNow Jakarta release.

Before adding a new ServiceNow connector, you will need the following:

  • A ServiceNow application, with defined tables populated with data

  • A ServiceNow user with read rights on application scope.

Create an application in your ServiceNow instance

  1. Create a new application in ServiceNow, and configure the application scope.

  2. Under the new application, create tables with fields using the schema shown below under: Table fields

  3. Map / populate inventory data in these table fields.

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ServiceNow connector configuration

To add the connector:

  1. In Connector name, enter a unique name for this connector.

    Tip

    You should use a naming convention for connector names:

    <connector type> <scope> <RCR>

    Scope describes where data is coming from or what it's being used for. For example Demo, Test, Lab, Q2 Audit.

    Include RCR in the name if you have enabled Run Consolidation Reports.

  2. In URL, enter location of ServiceNow.

  3. In User Name, enter the name of the account you want to use to connect to ServiceNow.

  4. In Password, enter the password for this account.

  5. In Application Scope, enter the scope being used in ServiceNow

  6. Check the Run Consolidation Reports checkbox if you want consolidation actions to be processed each time the Sync Data action is executed for the connector.

    This can lead to unnecessary processing if you enable this on more than one connector. The recommended method of processing consolidation actions is to schedule the action Generate Report - Basic Inventory Consolidation to execute after the Sync Data actions have run for all connectors. This will execute the remaining consolidation actions. Alternatively check the Run Consolidation Reports checkbox on one of your connectors. You can view action processes in Settings→Process log.

  7. Click Add.

After adding the connector, please refer to:

ServiceNow Connector
ServiceNow Terms Glossary

Application Scope | Application Menu | Field types | Instance | Portal

Term

Definition

Application Scope

An application scope is a logical boundary in ServiceNow which allows restricted access to services inside ServiceNow portal. Anything that you work upon must come under an application scope in ServiceNow. Every instance of ServiceNow comes with a default application scope called “Global” scope. So, any item e.g. incident, request item, variable set etc. that you create will come under the scope of “Global” application scope. For more information, please refer to: https://docs.servicenow.com/bundle/kingston-application-development/page/build/applications/concept/c_ApplicationScope.html.

Application Menu

The application menu forms the main navigational flow of the website. Every top level node in left navigation pane is an application menu e.g. Self-Service, Benchmarks, Guided Setup etc. For more information, please refer to: https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/navigation/concept/c_ApplicationNavigation.html.

Field types

ServiceNow database fields support a range of data types. For more information, please refer to: https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/reference-pages/reference/r_DatabaseFieldTypes.html

Instance

ServiceNow offer cloud instances to its customers, technology partners (vendors) and community developers. You can correlate it to SQL Server database instances which is the core of entire product. Vendor instance is a licensed product which is fully featured instance of ServiceNow having all the capabilities. Developer instances are trial kind of instances with few limitations e.g. they get reclaimed if the instance remains unused for 10 consecutive days.

Portal

Each instance of ServiceNow is managed, configured and controlled through a website (navigation page). The portal can also be used to create self-service requests as well.

Table fields
Device

DeviceIdent

String

ComputerName

String

Vendor

String

Model

String

Serial

String

SocketCount

Int

IsVirtual

Boolean

IsClustered

Boolean

InventoryDate

DateTime

PurchaseDate

DateTime

LastLogonDate

DateTime

DomainName

String

ADSiteName

String

NetbiosName

String

NetbiosDomainName

String

DeviceClassification

DeviceIdent

String

Classification

String

DeviceVirtual

DeviceIdent

String

HostDeviceIdent

String

Technology

String

VMLabel

String

IsHostAffinityEnabled

Boolean

IsCPUAffinityEnabled

Boolean

MaxAssignedCores

Int

CPUPoolName

String

CPUPoolSize

Int

File

FileIdent

String

Name

String

Version

String

Size

Int

Hash

String

MapDeviceFile

DeviceIdent

String

FileIdent

String

LastUsedDate

DateTime

Path

String

MapDeviceOU

DeviceIdent

String

OUIdent

String

MapDeviceSoftware

DeviceIdent

String

SoftwareIdent

String

InstallDate

DateTime

InstanceName

String

IsClustered

Boolean

Path

String

PurchaseDate

DateTime

IsUsed

Boolean

IsPublicFacing

Boolean

LastUsedDate

DateTime

MapDeviceSoftwareUser

DeviceIdent

String

SoftwareIdent

String

UserIdent

String

InstanceName

String

LastLogin

DateTime

IsEnabled

Boolean

InventoryDate

DateTime

MapDeviceUser

DeviceIdent

String

UserIdent

String

LastLogin

DateTime

IsEnabled

Boolean

InventoryDate

DateTime

IsTopConsoleUser

Boolean

MapSoftwareOU

SoftwareIdent

String

OUIdent

String

InstanceName

String

OU

OUIdent

String

Name

String

ParentOUIdent

String

IsExternal

Boolean

Location

String

Department

String

Processor

DeviceIdent

String

Vendor

String

Family

String

Model

String

Name

String

CoreCount

Int

ThreadsPerCore

Int

SpeedMHz

Decimal

InventoryDate

DateTime

Software

SoftwareIdent

String

Vendor

String

Title

String

Version

String

ColloquialVersion

String

Edition

String

User

UserIdent

String

UserName

String

Email

String

FirstName

String

LastName

String

IsExternal

Boolean

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