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1E 23.11 (SaaS)

System information page

The System information page lets you review the configuration of 1E components used for 1E real-time features. There are no configuration options.

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System information

The information on this page is described in the following table:

Field

Description

Consumer

Displays the URL for the consumer API.

For example: https://TACHYON.acme.local/Consumer/

Coordinator

Displays the URL for the coordinator API.

For example: https://TACHYON.acme.local:8080/api/

Background Channel

Displays a list of configured background channels, showing the following information:

Column

Description

URL

Displays the URL for the background channel. This is set in the 1E clients so that they can communicate with this background channel.

For example: https://TACHYON.acme.local:443/background

Client Certificate Authentication

Indicates whether client certificate authentication is required by the background channel.

This may be true (client certificates are required) or false (client certificates are not required).

Core

Displays a list of the configured cores, showing the following information:

Column

Description

Name

The name used by the Master to identify the core.

For example: ACME-TCN01

Base URL

The base URL for the core.

For example: http://ACME-TCN01.acme.local:80/CoreInternal/

Response URL

The responses URL for the core.

For example: http://ACME-TCN01.acme.local:80/CoreInternal/Responses

Instruction URL

The instructions URL for the core.

For example: http://TACHYON.acme.local:443/Core/Instructions

Device URL

The devices URL for the core.

For example: http://ACME-TCN01.acme.local:80/CoreInternal/Devices

Switch URL

The switches URL for the core.

For example: http://TACHYON.acme.local:443/Core/Switches

Data stores

The SQL instance where the core data is stored.

For example: ACME-SQL01

Switch

Displays a list of the configured switches, showing the following information:

Column

Description

Name

The name of the Switch Host.

For example: ACME-TCN01.acme.local

Status

The current status for the switch. This may be one of Online or Offline

Device listening address and port

The address the switch listens on for 1E client connections.

For example: 100.100.100.110:4000

The port on the IP address the switch listens on for 1E client connections.

For example: 4000

Core listening address and port

The address the switch listens on for core prompts.

For example: 100.100.100.110

The port the switch listens on for core prompts.

For example: 4001

Workers

The workers the switch is configured to use. In combination with Slots, this value specifies the number of devices the switch can support.

For example: 1

Capacity

The number of slots available to the switch. In combination with Workers, this value specifies the number of devices the switch can support.

For example: 15

SSL

The security protocol used when communicating with this switch.

This should be set to TLSv1.2 unless advised by 1E.

Security Layer

Shows the security level used by the switch when communicating with the 1E clients.

By default this is set to: 5

Associated Core(s)

Specifies the cores this Switch is associated with by name.

For example: ACME-TCN01

Export telemetry

The Export telemetry button triggers a collection process for Server telemetry data and exports a CSV file. The contents of the file are not encrypted.

If you have disabled automated sending of Server telemetry to 1E, and you contact 1E Support for assistance with any problems, you may be asked use the Export telemetry button, and then send the CSV file to 1E.

Telemetry helps 1E to continually improve your experience with 1E. Only summarized statistical information is collected, which enables 1E to see how customers use features of the application. No personally identifiable data is collected. 1E use this information to:

  • Understand how the product is being used to influence future development decisions

  • Plan supported platforms (OS, SQL etc. versions) over time

  • Deliver a smooth upgrade experience as we can focus testing on implemented scenarios

  • Improve system performance

  • Identify early warning signs of potential issues such as excessive growth of database tables, instruction failures etc. so we can proactively address them.

Server telemetry reports how the platform is used and data is compressed, encrypted and sent to 1E through email on a configurable schedule. Full details of the Server telemetry data sent to 1E is provided in Server telemetry data.

User Interface telemetry reports how the user interface is used, and data is sent directly from administrator browsers to the 1E Cloud.

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