Using 1E Experience Analytics
1E Experience Analytics helps you visualize your end-users' experience of IT service delivery across your enterprise.
It is centered around the experience score, which is based on metrics that cover four categories:
Stability - derived from the frequency of operating system and software crashes, hangs and service failures.
Responsiveness - based on the speed of operating system startup, system resource creation and availability.
Performance - a weighted indication of load and throughput for device processor, memory and disk resources.
Sentiment - an aggregated measurement of users feelings or opinions of their device's performance, stability and responsiveness based on user surveys.
Note
Experience can be reached directly using the following URL:
https://<Tachyon DNS Name FQDN>/Tachyon/App/#/Experience
where <Tachyon DNS Name FQDN> is the one set up during the preparation phase, as described in DNS Names.
Personas
1E Experience Analytics was built with the following three personas in mind, these personas are an example of typical users:
End User Computing Manager (EUC Manager)
Level 1/Level 2 Service Desk Analysts
Level 3 Service Desk Analysts.
The pages in the Using Experience Analytics section show the different ways that each of these personas use Experience Analytics to achieve specific goals related to their role.